IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR DEMAND DEPOSIT LOAN OR HOME EQUITY LINE OF
If you think your bill is wrong, or if you need more information about a transaction on your bill, write us on a separate sheet at the address located on the front of this bill as soon as possible. We must hear from you no later than 60 days after we sent you the FIRST bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:
(1) Your name and account number.
(2) The dollar amount of the suspected error.
(3) Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
You do not have to pay any money in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.
We figure the FINANCE CHARGE on your Account by applying the daily periodic rate(s) to the “Daily Balance” of your account for the billing cycle. The periodic rate may vary. To get the “Daily Balance” we take the beginning balance of your account each day, add any new advances, and subtract any payments or credits and unpaid FINANCE CHARGES. This gives us the daily balance.
The minimum periodic payment required is shown on front of this bill. You may pay off your loan balance at any time, or make voluntary additional payments. Payments shall be applied, first to any unpaid FINANCE CHARGES, and second to the principal loan balance outstanding in your account. Periodic statements may be sent to you at the end of each billing cycle showing your loan transactions.
Send payments and inquiries to address shown on the front of bill.
NOTE: Payments received after close of business shall be deemed received on the following business day for the purpose of crediting your account.